Shipping Policy

Thank you for shopping with ORAKI. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing
All orders are processed and dispatched within 2–3 business days after successful order confirmation.
Processing times may vary during peak seasons, product launches, or promotional events.
Some products may be made-to-order, which can occasionally require additional processing time. In such cases, customers will be notified accordingly.

Shipping & Tracking
Once your order has been shipped, you will receive a confirmation email and/or SMS containing your tracking details, allowing you to monitor the status of your shipment.

Estimated Delivery Time
Orders are typically delivered within 5–10 business days from the date of dispatch, depending on your location and courier service availability.
Please note that delivery timelines may be extended during:
* Festivals and public holidays
* Adverse weather conditions
* Unforeseen logistics or courier delays

Delivery Delays
While we strive to ensure timely delivery, ORAKI is not responsible for delays caused by third-party courier partners, natural disasters, government restrictions, or other circumstances beyond our control.

Damaged, Lost, or Missing Packages
If your package arrives damaged, appears lost, or has not been delivered within the expected timeframe, please contact our customer support team within 7 days of the expected delivery date.

Contact Us
For any shipping-related questions or concerns, please contact us at:
Email: support@orakijewels.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM